Refund policy

At Allure Label — The Collection, all sales are final and non-refundable. We do not offer refunds under any circumstances. Because of the hygienic nature of our hair products, we can only consider an exchange or store credit for eligible items that are completely unused, unworn, unwashed, uncut, uncolored, uninstalled, and unaltered, with all original packaging, tags, bands, and seals intact. Exchange requests must be submitted within 7 days of delivery. Customers are responsible for return shipping costs unless the wrong item was sent or the product arrived damaged or defective. Hair that has been opened, brushed, combed, washed, dyed, toned, bleached, cut, installed, or otherwise altered is not eligible for exchange or store credit. This also applies to 613 blonde hair once it has been customized in any way. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos or videos of the item so we can review the issue.

Approved returns will receive an exchange or store credit only — no refunds.

By placing an order with Allure Label — The Collection, you agree to this policy.